4 ways to add value at work

Here are the best 4 ways I’ve learned so far to add value at work. I hope it helps!

Lesson 1 - How to build trust with customers

Do the basics. I came up with these questions based on a section I read in the book, “Thank You Economy” by Gary Vaynerchuk to judge myself on if I’m doing the basics at work. I realize that doing this consistently is harder than it sounds sometimes because it can be more of an issue of not being organized more than it is not giving effort. So having these questions as a reminder has helped me keep some sort of a personal standard(especially the first 2). In terms of leads and customers….

• When they call or try to get in contact with me, do they get a response quickly and get the greatest help/customer service opposed to no response & bad service?
• When I say I’ll do something do I do it?
• Did they get the product or service in the time that I promised?
• Do the customers feel that the product or service delivers or over delivers on the results I promised them?

If I can answer “yes” to all of those questions, I can feel good that I’m being someone my customers can trust and I’m at least doing the basics.

Lesson 2 - How to build trust with teammates

Be a good teammate. I also try to be sure I’m always doing the basics in terms of building trust with my teammates. To do this, I just keep the first two things from Lesson 1 in mind.

If I can answer “yes” to these two questions, I can feel good that I’m at least doing the basics around being someone my teammates can trust:

• When they call or try to get in contact with me, do they get a response quickly and get the greatest help/customer service opposed to no response & bad service?
• When I say I’ll do something do I do it?

I see these as the basics when it comes to being someone that my teammates at work can trust. So I apply these questions to my interactions with teammates too and it’s worked really well for me.

Lesson 3 - How to handle conflicts well 

Resolve conflicts. Another thing that I’ve found plays a big role in building trust with my teammates is handling conflicts well when they come up. To do this, I use a simple process from a section in the book, “7 Habits of Effective People” by Stephen Covey. Click here for the description. I think the information is helpful for any work place.

As a result, I’ve never really gotten into a big confrontation with any of my teammates at work. In fact, I’ve found more often than not that putting our differences in the way we see things out there and coming to the best solution has made my relationships at work better, not worse.

Lesson 4 - How to build trust with the team's management

Solve problems. I believe the best way to become someone the team’s managers trust is to perform, or over perform on whatever the team’s target metric or goal is.

This isn’t always easy. And even if it’s easy to perform well sometimes, it gets tough to do consistently over time. So to deal with the challenges of exceeding the performance metrics I’m given, I have a process to identify the problems that are in my way, find a solution, test it out, and then share it with the rest of my teammates.

The process is a little too much to write out in this article, but I wrote a full description here that you can check out. I hope it helps!

That said, while I can’t guarantee that I will immediately exceed a team’s performance metrics, I can guarantee that I will exceed them over time and in a way that benefits the rest of the team. By solving problems, you can make that guarantee too.

Thanks for reading! If you found the info here useful and would like more, but in a customized way to help you reach your next business or personal goal, sign up for a free game plan at my site, goaldoctors.com. We’ll be happy to help! — from Nick